Phase II/III CRO Benchmarking (13th Ed.)

Report Overview

We know many sponsor companies turn to CROs for the heavy lifting of their clinical development programs. Finding the service provider best suited to meet trial needs and ensuring that provider can meet performance expectations constitutes the onerous and time-intensive decision-making process that companies take on if they need to outsource any or all components of their clinical trials. In other words, companies need a reliable resource to shed light on CRO selection and CRO performance. This report is that resource. We aim to alleviate some of the stress associated with this process by enhancing your ability to make informed decisions.

This year’s report includes insights from 237 experienced Phase II/III outsourcers and more than 800 service provider encounters. Want to learn what the outsourcing community considers when it comes to CRO selection? Or how to get a sense of a provider’s brand positioning, customer loyalty, and attribute-specific strengths and weaknesses? Whether you’re a sponsor or provider, use this research to glean what you need to make the best decisions possible for your clinical development programs and service offerings.

What you will learn:

Sponsors:

• Discover which service providers your company should consider for your clinical development programs by seeing how your peers’ expectations line up with individual CROs
• Gain insight into CRO customer loyalty based on overall customer satisfaction, willingness to recommend and likelihood to use again
• Learn which Phase II/III-specific attributes drive outsourcing selection, and explore verbatim responses from recent customers on CRO performance

Service Providers:

• Compare how your company matches up against your competitors across 21 attributes grouped by Budget, Delivery, Staff and Services
• Learn how to improve your marketing messaging by focusing on the areas in which customers say you excel compared to the competition
• Find out which factors affect sponsor outsourcing preferences, and which factors are gaining in importance for future outsourcing

Major Topics:

• Service Provider Selection Process
• Service Provider Perceptions and Interactions
• Service Provider Performance and Loyalty
• Company Service Quality Profiles