CRO Quality Benchmarking – Phase II/III Service Providers (8th edition)

Report Overview

ISR’s “CRO Quality Benchmarking – Phase II/III Service Providers” report provides pharmaceutical sponsors and service providers a Consumer Reports-style analysis of CRO quality. Respondents supplied performance ratings based on their own experiences with 44 Phase II/III CROs, making this report the most comprehensive assessment of CRO service quality in the industry. Now in its 8th year, this report has become a crucial tool for sponsors looking to select a Phase II/III CRO and for service providers seeking an experience-based evaluation of their strengths and weaknesses.

How you can use this report:

Study Sponsors:

• Make a more informed purchase of Phase II/III services by understanding which service providers best fit your company’s needs
• Broaden your Phase II/III CRO evaluation list by accessing peer-based service quality ratings across 26 critical attributes
• Pinpoint potential delivery concerns early in a sponsor-CRO relationship/ evaluation in order to develop proactive strategies to address potential gaps 

Clinical Service Providers:

• Uncover your own — and competitor — delivery strengths and weaknesses
• Design messaging to tout your company’s strengths
• Compete more effectively by understanding buyers’ selection criteria and outsourcing trends

Report Contents:

1. Service Provider Selection

• Preferred Provider Agreements
• Selecting CROs: The Influence of Preferred Provider Agreements on Attribute Importance

2. Service Provider Perceptions and Interactions

• Phase II/III Leadership, Familiarity and Use
• Service Provider Preference
• Service Provider Preference Differences by Size
• Cost Experience by Users
• Service Provider Cost Perceptions
• Summary Table

3. Service Provider Performance and Loyalty

• CRO Performance: Budget Factors
• CRO Performance: Delivery Factors
• CRO Performance: Organizational Factors
• CRO Performance: Staff Characteristics
• CRO Performance: Timelines Management
• Customer Loyalty
• Segment Selection Rubrics and CROs to Short List

4. Service Provider Service Quality Profiles

5. All Study Data