CTMS Benchmarking & Market Dynamics (4th Ed.)

Report Overview

ISR’s primary market research provides a look into the Clinical Trial Management Systems (CTMS) market, offering fresh insights into real user experiences with these systems and opportunities available to CTMS providers over the next few years. We surveyed 125 experienced CTMS outsourcers and collected their insights on 303 recent engagements with service providers.

We aim to support two main goals with our CTMS Benchmarking and Market Dynamics Report. The first is to help pharmaceutical sponsor organizations and CROs make more informed CTMS selection decisions. This report contains a wealth of information on the provider selection process, including important criteria for choosing a CTMS provider and other factors that influence outsourcing decisions. Readers will learn which CTMS providers are perceived as leaders and how providers perform along key attributes such as Integration with EDC, IRT, eTMF and other data systems, Ease of use, Configurability / customizability for different study needs, and more.

The second goal is to help CTMS providers optimize operational and marketing strategies. This research measures key aspects of brand strength and reported usage of 20 CTMS providers. Respondents evaluated recently used CTMS providers on their performance across 18 key attributes and shared verbatim feedback for their preferred CTMS providers. This report also offers a pulse on new trends, including improvements to centralized monitoring capabilities within CTMS, possible AI applications, and the importance of professional services offered by CTMS providers. Armed with these insights, CTMS providers can understand more about their strengths and weaknesses and focus on the capabilities that matter most to potential customers.

What you will learn:

Sponsors and CROs:

• Discover which attributes motivate outsourcing selection for CTMS services
• Learn which CTMS providers are considered leaders and being most utilized by your peers
• Understand how CTMS providers are performing along a variety of attributes and which might be a good fit for your studies

CTMS Providers:

• Understand how sponsors and CROs choose CTMS providers including selection attributes, use of preferred providers, contracting / bundling preferences, etc.
• Utilize the experience of recent customers to benchmark CTMS provider performance across 18 attributes and gauge the performance of your company against users’ expectations as well as that of competitors
• Read verbatim responses to understand why respondents prefer specific solutions and what improvements they would like to see in future versions of CTMS
• Learn about recent trends in the CTMS space including AI applications, centralized monitoring capabilities, and feature usage

Major Topics:

• CTMS Selection Process
• New Trends in CTMS
• CTMS Provider Perceptions
• CTMS Provider Performance
• Company Service Quality Profiles
• Appendix
• Service Provider Drill-downs
• Demographics