Clinical Logistics Benchmarking

Various factors are contributing to the storage and distribution of clinical trial materials becoming more complex. Managing the intricacies of clinical logistics can expedite bringing a drug to market and knowledge of various service providers and their offerings and capabilities can help users navigate the complexities of the space. For any drug sponsors looking to engage a third-party clinical logistics provider there are a variety of options: integrated clinical trial service providers, specialty couriers focused on the life science industry, transportation / package delivery companies’ healthcare offering, freight forwarders / integrators with experience across multiple industries, and airline cargo services.

ISR’s Clinical Logistics Service Provider Benchmarking report will give pharmaceutical companies and clinical logistics providers a comprehensive overview of outsourcing practices, in addition to a quantitative analysis of clinical logistics provider service quality across a series of 15 performance attributes specific to outsourced clinical logistics. In this Consumer Reports-style analysis, ISR presents data on 400 service encounters from 100 respondents who have been involved in outsourcing clinical logistics services in the past 18 months.

What you will learn:

Drug Developers:

• Learn which clinical logistics providers are being used by your peers and their preference on providers, along with verbatims from outsourcers explaining their inclination
• Discover the criteria used by peers to select clinical logistics providers to help evaluate proposals for your business
• Make a more educated purchase of clinical logistics services by understanding which providers best fit your company’s needs in addition to how individual clinical logistics providers have measured up to sponsor-peer expectations on similar projects

Service Providers:

• Gain insight into the service provider attributes sponsors are looking for when selecting a clinical logistics partner and the reasons why a provider might lose a bid to better create and fine-tune service offerings
• Compare your company’s performance against its competitors across 15 performance metrics specific to outsourced clinical logistics and related services
• Explore sponsors' usage patterns of specific provider types (integrated provider, specialty couriers, freight forwarders, etc…) and preferred providers for outsourced clinical logistics

Major Topics:

• Outsourcing Philosophies and Practices
• Service Provider Selection
• Service Provider Perceptions and Interactions
• Company Service Quality Profiles
• Study Data