CRO Quality Benchmarking – Phase I Service Providers (4th Edition)


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ISR’s CRO Benchmarking series provides sponsors with a unique resource to evaluate and select CROs based on individual organizational need and provides CROs with third-party, novel data to evaluate their services against their competitors, improve operational excellence, improve service quality to their customers, and win more business

This report includes data on providers of Phase I clinical services.



  • Service provider performance for 11 Phase I CROs across 9 critical dimensions of service quality
  • Outsourcing behaviors, attitudes, beliefs, and intentions of sponsors’ Phase I decision makers
  • Attributes that drive selection and evaluation of CROs, including those that are growing in importance
  • For buyers of clinical research service, this report offers insight into CRO service quality and empowers you to make smarter clinical outsourcing decisions by providing evaluation and selection tools.
  • For clinical service providers, this critical report offers insight into your service quality, your competitors’ quality, buyers’ needs, CRO selection criteria, paths to differentiation, and clinical outsourcing trends and forecasts.
  1. Outsourcing Behaviors, Attitudes, Beliefs, and Intentions
  2. Service Provider Selection Drivers
  3. Service Provider Performance
  4. Study Data

ISR understands that you’re looking for confidence in your market research. With ISR, you’ll consistently receive

  • Focused Domain Expertise — We’ve operated in pharmaceuticals for over 15 years and because it’s our sole focus, our domain expertise brings value to the work that “generalist” researchers can’t deliver.
  • Genuine Research Expertise — Our market research experience has developed over 20 years in many dynamic industries.  We capture appropriate sample sizes, given the research objectives, and we use appropriately sophisticated statistics to uncover everything that’s real and to give you confidence in your decisions. Read our Six Questions to Ask About Your Market Research to learn more about why our industry expertise sets us apart.
  • Transparency — If you’re like many, you’ve been disappointed more than once by research providers who fail to live up to their promises, providing you with their “professional judgment” in place of sound data; and suspect contacts instead of real decision-makers. We deliver the beliefs, attitudes, and intentions of people who matter – and we’ll prove it by showing you the titles of your respondents.

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