Small Molecule Drug Product CDMO Benchmarking (2nd Ed.)


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ISR’s Small Molecule Drug Product Contract Manufacturing Quality Benchmarking (2nd Edition) report brings with it a wealth of knowledge and information created with two goals in mind, help biopharmaceutical companies make more informed CMO decisions, and help CMOs optimize operational and marketing strategies.

This report provides pharmaceutical companies and contract manufacturers a comprehensive analysis of current outsourcing trends and practices, in addition to a quantitative analysis of CMO service quality across a series of 23 performance attributes specific to drug product manufacturing projects. In this Consumer Reports-style analysis, ISR presents data on 557 service encounters from 136 respondents who have been involved in outsourced drug product projects in the past 18 months.

Small Molecule Drug Product CMO Benchmarking

Drug developers:

  • Make a more educated purchase of CMO services by understanding which manufacturers best fit your company’s needs in addition to how individual CMOs have measured up to sponsor-peer expectations on similar projects
  • Gain insight into CMO customer loyalty, an index based on customer satisfaction, willingness to recommend and likelihood to use again, along with verbatim responses from customers regarding the experience
  • Uncover which CMO attributes drive outsourcing partner selection for small molecule drug product projects as well as the CMO attributes gaining in importance over the past year among industry peers

Contract Manufacturers:

  • Compare your company’s performance against its competitors specific to biologic drug product and related services by accessing performance evaluation information across 23 CMO attributes
  • Uncover your own delivery strengths and weaknesses and use the information to develop targeted messaging that effectively portrays your company’s strengths and differentiates its service offerings based on areas of strong performance
  • Gain insight into sponsors’ outsourcing preferences and practices when it comes to selecting a CMO for an outsourced small molecule drug product manufacturing project
  • Outsourcing Philosophies and Practices
  • CMO Perceptions and Interactions
  • CMO Selection Drivers
  • CMO Performance and Loyalty
  • CMO Loyalty
  • Company Service Quality Profiles
  • Study Data

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Small Molecule Drug Product Contract Manufacturer Quality Benchmarking

Outsourcing Philosophies and Practices

Primary Section Takeaways
Outsourcing Drivers
Outsourcing Drivers by Company Size
Preferred Providers
Number of Preferred Providers
Outsourcing Models
Outsourced Manufacturing Activities

CMO Perceptions and Interactions

Primary Section Takeaways
CMO Familiarity
CMO Leaders—Unprompted
CMO Leaders—Prompted
Received Proposals
CMO Preference
CMO Preference Among Users
CMO Cost Perceptions
Summary Table

CMO Selection Drivers

Primary Section Takeaways
Most Important CMO Attributes
CMO Attributes Gaining Importance

CMO Performance and Loyalty

Primary Section Takeaways
A Note on Performance Calculations
Figure 1 – CMO Performance: Delivery Factors
Figure 2 – CMO Performance: Organization Factors
Figure 3 – CMO Performance: Capabilities Ratings
Figure 4 – CMO Performance: Staff Characteristics
Figure 5 – CMO Performance: Service Capabilities
CMO Loyalty

Company Service Quality Profiles

Study Data

CMO Leaders—Unprompted
Other Responses
CMO Leaders—Prompted
Received Proposals
CMO Selection Attributes
CMO Selection Attributes Gaining Importance
CMO Familiarity
CMO Preference
CMO Cost Perceptions
Outsourcing Drivers
Outsourced Manufacturing Activities
Use of Preferred Providers
Number of Preferred Providers
Outsourcing Models
Large Molecule Product Offering
Large vs. Small Molecule Outsourcing
CMO Drill-downs

3M Drug Delivery Systems
AbbVie Contract Manufacturing
AiPing Pharmaceuticals
ANI Pharmaceuticals
Avara Pharmaceutical Services
Avista Pharma
Berkshire Sterile Manufacturing
BSP Pharmaceuticals
Capsugel, now part of Lonza
CEPiA Sanofi
Chartwell Pharmaceuticals
Coating Place
Corden Pharma
CPC / Contract Pharmacal Corp
Dalton Pharma Services
Dr. Reddy’s CPS
Formulated Solutions
Frontida BioPharm
Glatt Pharmaceutical Services
GSK Contract Manufacturing
Halo Pharma, now part of Cambrex
Hermes Pharma
Jubilant HollisterStier
LSNE Contract Manufacturing
PCI Pharma Services
Pfizer CentreOne
Piramal Pharma Solutions
Rottendorf Pharma
Rovi CM
Saneca Pharma
Servier CDMO
Tedor Pharma
Unither Pharmaceuticals
UPM Pharmaceuticals
VxP Pharma
WellSpring Pharma Services

CMO Satisfaction Rating Explanations
Performance Across Service Providers


Company Type
Headquarters Location
Office Location
Job Title
Decision-making Responsibility
Outsourcing Influence
Contract Manufacturing Responsibilities
Involvement in Outsourced Manufacturing
Contract Manufacturing Involvement
Years of Industry Experience

Additional information


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