Biologic API Contract Manufacturer Quality Benchmarking (3rd Edition)


Looking for our most recent market research report on this topic? Click here.

The 3rd Edition of ISR’s Biologic API Contract Manufacturing Quality Benchmarking report brings with it a wealth of knowledge and information created with two goals in mind, help biopharmaceutical companies make more informed CMO decisions, and help CMOs optimize operational and marketing strategies.

This report provides pharmaceutical companies and contract manufacturers a comprehensive analysis of current outsourcing trends and practices, in addition to a quantitative analysis of CMO service quality across a series of 22 performance attributes specific to biologic projects. In this Consumer Reports-style analysis, ISR presents data on 365 service encounters from 177 respondents who have been involved in outsourced biologic API projects in the past 18 months.

Drug developers:

  • Make a more educated purchase of CMO services by understanding which manufacturers best fit your company’s needs in addition to how individual CMOs have measured up to sponsor-peer expectations on similar projects
  • Gain insight into CMO customer loyalty, an index based on customer satisfaction, willingness to recommend and likelihood to use again, along with verbatim responses from customers regarding the experience
  • Uncover which CMO attributes drive outsourcing partner selection for biologic API projects as well as the CMO attributes gaining in importance over the past year among industry peers

Contract Manufacturers:

  • Compare your company’s performance against its competitors specific to biologic API and related services by accessing performance evaluation information across 22 CMO attributes
  • Uncover your own delivery strengths and weaknesses and use the information to develop targeted messaging that effectively portrays your company’s strengths and differentiates its service offerings based on areas of strong performance
  • Gain insight into sponsors’ outsourcing preferences and practices when it comes to selecting a CMO for an outsourced biologic manufacturing project
  • Outsourcing Philosophies and Practices
  • CMO Perceptions and Interactions
  • CMO Selection Drivers
  • CMO Performance and Scorecards Across Attributes
  • CMO Loyalty
  • Company Service Quality Profiles
  • Study Data

ISR understands that you’re looking for confidence in your market research. With ISR, you’ll consistently receive

  • Focused Domain Expertise — We’ve operated in pharmaceuticals for over 15 years and because it’s our sole focus, our domain expertise brings value to the work that “generalist” researchers can’t deliver.
  • Genuine Research Expertise — Our market research experience has developed over 20 years in many dynamic industries.  We capture appropriate sample sizes, given the research objectives, and we use appropriately sophisticated statistics to uncover everything that’s real and to give you confidence in your decisions. Read our Six Questions to Ask About Your Market Research to learn more about why our industry expertise sets us apart.
  • Transparency — If you’re like many, you’ve been disappointed more than once by research providers who fail to live up to their promises, providing you with their “professional judgment” in place of sound data; and suspect contacts instead of real decision-makers. We deliver the beliefs, attitudes, and intentions of people who matter – and we’ll prove it by showing you the titles of your respondents.

For additional questions about any of ISR’s reports or custom research services, please contact us at

Outsourcing Philosophies and Practices

Primary Section Takeaways
Outsourcing Drivers
Outsourcing Drivers by Company Size
Preferred Providers
Number of Preferred Providers
Outsourcing Models
Outsourced Manufacturing Activities

CMO Perceptions and Interactions

Primary Section Takeaways
CMO Familiarity
CMO Leaders—Unprompted
CMO Leaders—Prompted
Received Proposals
CMO Preference
CMO Preference Among Users
CMO Cost Perceptions
Summary Table

CMO Selection Drivers

Primary Section Takeaways
Judging CMO Quality—Unprompted
Most Important CMO Attributes
CMO Attributes Gaining Importance

CMO Performance and Scorecards Across Attributes

Primary Section Takeaways
Figure 1 – CMO Performance: Delivery Factors
Figure 2 – CMO Performance: Organization Factors
Figure 3 – CMO Performance: Capabilities Ratings
Figure 4 – CMO Performance: Staff Characteristics
Figure 5 – CMO Performance: Service Capabilities

CMO Loyalty

Primary Section Takeaways
CMO Loyalty

Company Service Quality Profiles

Study Data

CMO Leaders, Unprompted
Other Responses
CMO Leaders, Prompted
Received Proposals
CMO Selection Attributes
CMO Selection Attributes Gaining Importance
CMO Familiarity
CMO Preference
CMO Cost Perceptions
Outsourcing Drivers
Outsourced Manufacturing Activities
Use of Preferred Providers
Number of Preferred Providers
Outsourcing Models
Large Molecule Commercial Offering
Large vs. Small Molecule Outsourcing

CMO Drill-downs

AbbVie Contract Manufacturing
Ajinomoto Althea
Avid Bioservices
Boehringer Ingelheim
Brammer Bio
CEPiA Sanofi
CMC Biologics
Cobra Biologics
Cook Pharmica
FujiFilm Diosynth Biotechnologies
GSK Contract Manufacturing
IDT Biologika
KBI Biopharma
Kemwell Biopharma
Paragon Bioservices
Pfizer CentreOne
Polpharma Biologics
Samsung BioLogics
Therapure Biopharma
VxP Biologics
Wacker Biotech
Wuxi Biologics
CMO Satisfaction Verbatims
Performance Across Service Providers


Company Type
Headquarters Location
Office Location
Job Title
Decision-making Responsibility
Outsourcing Influence
Contract Manufacturing Responsibilities
Involvement in Outsourced Manufacturing
Contract Manufacturing Involvement
Years of Industry Experience

Additional information


, ,