Phase I CRO Benchmarking (13th Ed.)

Report Overview

We know many sponsor companies turn to CROs for the heavy lifting of their clinical development programs. Finding the service provider best suited to meet trial needs and ensuring that provider can meet performance expectations constitutes the onerous and time-intensive decision-making process that companies take on if they need to outsource any or all components of their clinical trials. In other words, companies need a reliable resource to shed light on CRO selection and CRO performance. This report is that resource. We aim to alleviate some of the stress associated with this process by enhancing your ability to make informed decisions.

This year’s report includes insights from 191 experienced Phase I outsourcers and more than 500 service provider encounters. What does the outsourcing community consider when it comes to CRO selection? Which providers are favored by respondents and where do providers fall regarding cost perceptions? Explore these measures and more to help frame all that goes into CRO selection. Whether you’re a sponsor or provider, use this research to glean what you need to make the best decisions possible for your clinical development programs and service offerings.

What you will learn:

Sponsors:

• Learn which service providers your company should keep in mind for your clinical development programs by identifying how your peers’ expectations line up with individual CROs
• Better understand CRO customer loyalty based on overall customer satisfaction, willingness to recommend and likelihood to use again
• Find out which Phase I-specific attributes motivate outsourcing selection, and evaluate verbatim responses from recent customers on CRO performance

Service Providers:

• Contrast how your company measures up against your competitors across 22 attributes grouped by Budget, Delivery, Staff, Accessibility, and Services
• Discover how to enhance your marketing messaging by concentrating on the areas in which customers say you shine compared to the competition
• Determine which factors influence sponsor outsourcing preferences, and which factors are becoming more significant for future outsourcing

Major Topics:

• Service Provider Selection Process
• Service Provider Perceptions and Interactions
• Service Provider Performance and Loyalty
• Company Service Quality Profiles