Central Lab Benchmarking & Market Dynamics (4th Ed.)

ISR surveyed 103 experienced central lab outsourcers and collected their insights on 311 recent encounters with central lab service providers. These data on outsourcing trends, provider selection, provider perceptions, and provider performance will help central lab providers optimize marketing and operational strategies and assist sponsor organizations and CROs in making more informed central lab selection decisions.

What you will learn:

Outsourcing Practices

• Services with the most expected growth
• Geographic locations of central lab tests
• Complexity of central lab needs

How Customers Choose Central Labs

• Use of Preferred Provider Agreements
• Key selection drivers
• Departmental and CRO influence on selection

Central Lab Provider Perceptions

• Perceived central lab leaders
• Awareness, familiarity, reported use of central labs
• Cost perceptions of central labs

Central Lab Provider Performance

• Recent customers provide performance ratings on 14 attributes across organizational capabilities, staff characteristics, and timing factors

Central Lab Quality Profiles

• Summaries of central lab provider brand metrics and performance metrics
• Verbatim customer rationale for provider satisfaction ratings

Included Providers:

Companies listed in bold print have been reviewed by 10 or more respondents. These providers are included in an in-depth performance analysis.

• ACM Global Laboratories
• Cerba Research
• Eurofins Central Laboratory
• Frontage Central Labs
• ICON Central Laboratories
• Interlab
• INVITRO Laboratory
• IQVIA Laboratories (formerly Q2)
• LabConnect
• Labcorp
• Medicover Integrated Clinical Services (MICS)
• Medpace Central Laboratories
• MLM Medical Labs
• Novotech
• PPD Central Labs
• Precision for Medicine
• Quest Diagnostics
• SGS
• Sonic Healthcare
• Unilabs