Biologic API Contract Manufacturer Quality Benchmarking (2nd edition)


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As pharmaceutical and biopharmaceutical companies increase their levels of external development and manufacturing, the need for unbiased information to support strategic business decisions continues to grow. In this report, ISR provides pharmaceutical companies and contract manufacturers a comprehensive analysis of current outsourcing trends and practices, in addition to a quantitative analysis of CMO service quality across a series of 27 performance attributes specific to large molecule projects. In this Consumer Reports-style analysis, ISR presents data on 393 service encounters from 208 respondents who have been involved in outsourced biologic API projects in the past 18 months.

Report cover for Biologic API Contract Manufacturer Quality Benchmarking (2nd edition)

Drug developers:

  • Uncover which CMO attributes drive outsourcing partner selection for biologic API projects as well as the CMO attributes gaining in importance over the past year among industry peers
  • Make a more educated purchase of CMO services by understanding which manufacturers best fit your company’s needs in addition to how individual CMOs have measured up to sponsor-peer expectations in similar projects
  • Gain insight into CMO customer loyalty, an index based on customer satisfaction, likelihood to use again and likelihood to recommend, along with verbatim responses from customers regarding their experience

Contract Manufacturers:

  • Gain insight into sponsors’ outsourcing preferences and practices when it comes to selecting a CMO for an outsourced biologic manufacturing project
  • Compare your company’s performance against its competitors specific to biologic API and related services by accessing performance evaluation information across 27 CMO attributes
  • Uncover your own delivery strengths and weaknesses and use the information to develop targeted messaging that effectively portrays your company’s strengths and differentiates its service offerings based on areas of strong performance
  1. Outsourcing Philosophies and Practices
  2. CMO Perceptions and Interactions
  3. CMO Selection Drivers
  4. CMO Performance and Scorecards Across Attributes
  5. CMO Loyalty
  6. Company Service Quality Profiles
  7. Study Data

ISR understands that you’re looking for confidence in your market research. With ISR, you’ll consistently receive

  • Focused Domain Expertise — We’ve operated in pharmaceuticals for over 15 years and because it’s our sole focus, our domain expertise brings value to the work that “generalist” researchers can’t deliver.
  • Genuine Research Expertise — Our market research experience has developed over 20 years in many dynamic industries.  We capture appropriate sample sizes, given the research objectives, and we use appropriately sophisticated statistics to uncover everything that’s real and to give you confidence in your decisions. Read our Six Questions to Ask About Your Market Research to learn more about why our industry expertise sets us apart.
  • Transparency — If you’re like many, you’ve been disappointed more than once by research providers who fail to live up to their promises, providing you with their “professional judgment” in place of sound data; and suspect contacts instead of real decision-makers. We deliver the beliefs, attitudes, and intentions of people who matter – and we’ll prove it by showing you the titles of your respondents.

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Sample page for Biologic API Contract Manufacturer Quality Benchmarking (2nd edition)

Outsourcing Philosophies and Practices

Primary Section Takeaways
Outsourcing Drivers
Outsourcing Drivers by Company Size
Preferred Providers
Number of Preferred Providers
Outsourcing Models
Outsourced Manufacturing Activities

CMO Perceptions and Interactions

Primary Section Takeaways
CMO Familiarity
CMO Leaders—Unprompted
CMO Leaders—Prompted
Received Proposals
CMO Usage
Biologic API CMO Preference
CMO Preference Among Users
CMO Cost Perceptions
Summary Table

CMO Selection Drivers

Primary Section Takeaways
Judging CMO Quality—Unprompted
Most Important CMO Attributes
CMO Attributes Gaining Importance

CMO Performance and Scorecards Across Attributes

Primary Section Takeaways
Figure 1 – CMO Performance: Delivery Factors
Figure 2 – CMO Performance: Organization Factors
Figure 3 – CMO Performance: Capabilities Ratings
Figure 4 – CMO Performance: Staff Characteristics
Performance Summary by Category

CMO Loyalty

Primary Section Takeaways
CMO Loyalty

Company Service Quality Profiles

Brand Snapshot

Study Data

CMO Leaders—Unprompted
Other Responses
CMO Leaders—Prompted
Received Proposals
CMO Selection Attributes
CMO Selection Attributes Gaining Importance
CMO Familiarity
CMO Usage
CMO Preference
CMO Cost Perceptions
Outsourcing Drivers
Outsourced Manufacturing Activities
Use of Preferred Providers
Number of Preferred Providers
Outsourcing Models
Large Molecule Commercial Offering
Large vs. Small Molecule Outsourcing

CMO Drill-downs

AbbVie Contract Manufacturing
Albany Molecular Research Inc. (AMRI)
Avid Bioservices
Boehringer Ingelheim
CMC Biologics
Cobra Bio
Cook Pharmica
FujiFilm Diosynth Biotechnologies
GSK Contract Manufacturing
IDT Biologika
KBI Biopharma
Pfizer CentreOne
Samsung BioLogics
Sanofi CEPiA
Therapure Biopharma
Wacker Biotech
Wuxi AppTec
CMO Satisfaction Rating Explanations
Performance Across Service Providers


Company Type
Headquarters Location
Office Location
Job Title
Decision-making Responsibility
Outsourcing Influence
Contract Manufacturing Responsibilities
Involvement in Outsourced Manufacturing
Contract Manufacturing Involvement
Years of Industry Experience

Additional information


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