Phase I CRO Benchmarking (14th Ed.)

Our CRO Benchmarking reports have been designed with two goals. The first is to help sponsors make more informed CRO selections. It can be challenging to find the right fit for a particular sponsor organization or trial. And without prior experience with a CRO, it is difficult to judge how the CRO will perform. 

186 experienced Phase I outsourcers shared their insights regarding 547 recent service provider encounters. We analyze a variety of factors around CRO selection and share performance data for 32 CROs on 22 attributes across several categories (Budget Factors, Delivery Factors, Staff Characteristics, Accessibility, and Services).  

The second goal of this report is to help CROs optimize operational and marketing strategies. Learning your customers’ assessments of your strengths and weaknesses can be invaluable for both the development and marketing of a successful offering. With this report, you’ll understand in which areas your company’s performance shines and in which areas you may need to close the gap relative to competitors. These insights can then be used to design marketing materials that effectively promote your company’s strengths and differentiators.

What you will learn:

Sponsors:

• Learn which service providers your company should keep in mind for your clinical development programs by identifying how individual CROs have performed for your peers
• Better understand CRO customer loyalty based on overall customer satisfaction, willingness to recommend, and likelihood to use again
• Discover which Phase I-specific attributes motivate outsourcing selection, and evaluate verbatim responses from recent customers on CRO performance

CROs:

• Understand how recent customers have rated your company’s performance across 22 attributes
• Learn how to improve your marketing messaging by focusing on the areas in which customers say you excel compared to the competition
• Read verbatim customer rationale for their satisfaction level with your company’s performance
• Find out which factors affect sponsor outsourcing preferences, and which factors are gaining in importance for future outsourcing

Major Topics:

• Service Provider Selection Process
• Service Provider Perceptions and Interactions
• Service Provider Performance and Loyalty
• Company Service Quality Profiles