Phase IV CRO Benchmarking (12th Ed.)

Report Overview

When it comes to the complex world of clinical trials, it takes a village. Whether you’ve been in the industry 15 years or 5 months, we at ISR aim to take two of the most challenging and time-consuming processes out of the abstract for outsourcers: CRO selection and CRO performance evaluation. Which provider is best to conduct a given trial? Who will perform the best? Insights from 111 experienced Phase IV outsourcers and nearly 300 service provider encounters are framed in this quality benchmarking report, addressing these questions. We leave no stone unturned by giving a sense of a provider’s brand positioning, customer loyalty, and attribute-specific strengths and weaknesses. Let us take the mystery and stress out of your Phase IV service provider selection process.

Both sponsors and providers can use this research to glean what they need to make the best decisions possible for their clinical development programs and service offerings. Informed decisions are indeed the best decisions.

What you will learn:

Sponsors:

• Discover which service providers your company should consider for your Phase IV studies by understanding how CROs have performed relative to your peers’ expectations
• Gain insight into CRO customer loyalty based on overall customer satisfaction, willingness to recommend and likelihood to use again
• Learn which provider attributes drive provider selection and explore verbatim responses from recent customers on CRO performance

Service Providers:

• Compare how your company and your competitors have performed for recent customers across 6 attributes and 14 study types
• Learn how to improve your marketing messaging by focusing on the areas in which customers say you excel
• Find out which factors affect sponsor outsourcing preferences and which factors are gaining in importance for future outsourcing

Major Topics:

• Service Provider Selection Process
• Service Provider Perceptions and Interactions
• Study Data
• Service Provider Drill Downs