Phase I CRO Benchmarking (12th Ed.)

Report Overview

When it comes to the complex world of clinical trials, it takes a village. Whether you’ve been in the industry 15 years or 5 months, we at ISR aim to take two of the most challenging and time-consuming processes out of the abstract for outsourcers: CRO selection and CRO performance evaluation. Which provider is best to conduct a given trial? Who will perform the best? Insights from 190 experienced Phase I outsourcers and more than 600 service provider encounters are framed in this quality benchmarking report, addressing these questions. We leave no stone unturned by giving a sense of a provider’s brand positioning, customer loyalty, and attribute-specific strengths and weaknesses. Let us take the mystery and stress out of your Phase I service provider selection process.

Both sponsors and providers can use this research to glean what they need to make the best decisions possible for their clinical development programs and service offerings. Informed decisions are indeed the best decisions.

What you will learn:

Sponsors:

• Discover which service providers your company should consider for your clinical development programs by seeing how your peers’ expectations line up with individual CROs
• Gain insight into CRO customer loyalty based on overall customer satisfaction, willingness to recommend and likelihood to use again
• Learn which Phase I-specific attributes drive outsourcing selection, and explore verbatim responses from recent customers on CRO performance

Service Providers:

• Compare how your company matches up against your competitors across 22 attributes grouped by Budget, Delivery, Staff, Accessibility, and Services
• Learn how to improve your marketing messaging by focusing on the areas in which customers say you excel compared to the competition
• Find out which factors affect sponsor outsourcing preferences, and which factors are gaining in importance for future outsourcing

Major Topics:

• Service Provider Selection Process
• Service Provider Perceptions and Interactions
• Service Provider Performance and Loyalty
• Company Service Quality Profiles
• Study Data