Phase IV CRO Benchmarking (10th Ed.)

Report Overview

Welcome to the 10th edition of ISR’s CRO Quality Benchmarking – Phase IV Service Providers report. As ever, the goal of this report is to provide detailed information to aid in making informed decisions when outsourcing Phase IV work.

230 qualified Phase IV decision-makers participated in our survey to share their insights on topics such as selection drivers, perceptions of providers, and how well provider performance stacked up against their expectations. 30 Phase IV providers received performance evaluations on 6 attributes and 14 study types. In response to customer feedback, ratings on individual study types are new additions to the report this year. Providers are rated on their performance across such study types as Phase IIIb/IV Clinical Studies, Post-marketing Pharmacovigilance, Comparative Effectiveness Research, and Registries, among others. These metrics will be particularly useful to sponsors requiring a provider with stand-out capabilities.

What you will learn:

Study sponsors:

• Make a more informed purchase of Phase IV services by understanding which service providers best fit your company’s needs
• Broaden your Phase IV CRO evaluation list by accessing peer-based service quality ratings across 6 critical attributes and 14 study types
• Pinpoint potential delivery concerns early in a sponsor-CRO relationship in order to develop proactive strategies to address potential gaps

Clinical Service Providers:

• Uncover your own—and competitor—delivery strengths and weaknesses
• Design messaging to tout your company’s strengths
• Compete more effectively by understanding buyers’ selection criteria and outsourcing trends

Major Topics:

• Service Provider Selection Process
• Service Provider Perceptions and Interactions
• Service Provider Performance and Loyalty
• Company Service Quality Profiles
• Study Data