CRO Quality Benchmarking – Phase II/III Service Providers (7th edition)

Report Overview

In its 7th year, ISR’s “CRO Quality Benchmarking – Phase II/III Service Providers” report provides pharmaceutical sponsors and service providers a Consumer Reports-style analysis of CRO quality. Respondents supplied satisfaction ratings from 627 service encounters across 34 Phase II/III CROs, making this report the most comprehensive assessment of CRO service quality in the industry.

How you can use this report:

For Sponsors:

• Make a more informed purchase of Phase II/III services by understanding which service providers best fit your company’s needs
• Broaden your Phase II/III CRO evaluation list by accessing peer-based service quality ratings across 26 critical attributes
• Pinpoint potential delivery concerns early in a sponsor-CRO relationship/ evaluation in order to develop proactive strategies to address potential gaps

For Service Providers:

• Uncover your own — and competitor — delivery strengths and weaknesses
• Design messaging to tout your company’s strengths
• Compete more effectively by understanding buyers’ selection criteria and outsourcing trends

Report Contents:

1. Sponsor Outsourcing Behaviors, Attitudes, Beliefs, and Intentions

• Phase II/III Service Provider Leadership, Familiarity and Use
• Service Provider Preference
• Service Provider Price Perceptions

2. Service Provider Selection

• Preferred Provider Agreements
• Selecting CROs: The Influence of Preferred Provider Agreements on Attribute Importance

3. Service Provider Performance and Scorecards Across Attributes

• CRO Performance: Budget Factors
• CRO Performance: Delivery Factors
• CRO Performance: Organizational Factors
• CRO Performance: Staff Characteristics
• CRO Performance: Timelines Management
• Customer Loyalty
• Segment Selection Rubrics and CROs to Short List

4. Service Provider Service Quality Profiles

5. All Study Data