CRO Quality Benchmarking – Phase I Service Providers (7th edition)

Report Overview

In its 7th year, ISR’s “CRO Quality Benchmarking – Phase I Service Providers” report provides pharmaceutical sponsors and service providers a Consumer Reports-style analysis of CRO quality. Respondents supplied satisfaction ratings from 640 service encounters across 36 Phase IV CROs, making this report the most comprehensive assessment of CRO service quality in the industry.

How you can use this report:

For Sponsors:

• Make a more informed purchase of Phase I services by understanding which service providers best fit your company’s needs
• Broaden your Phase I CRO evaluation list by accessing peer-based service quality ratings across 27 critical attributes
• Pinpoint potential delivery concerns early in a sponsor-CRO relationship/ evaluation in order to develop proactive strategies to address potential gaps 

For Service Providers:

• Uncover your own — and competitor — delivery strengths and weaknesses
• Design messaging to tout your company’s strengths
• Compete more effectively by understanding buyers’ selection criteria and outsourcing trends

Report Contents:

1. Sponsor Outsourcing Behaviors, Attitudes, Beliefs and Intentions

• Phase I Leadership, Familiarity, and Use
• Service Provider Preference
• Service Provider Price Perceptions

2. Service Provider Selection

• Preferred Provider Agreements
• Selecting CROs: The Influence of Preferred Provider Agreements on Attribute Importance

3. Service Provider Performance and Scorecards across Attributes

• CRO Performance: Budget Factors
• CRO Performance: Delivery Factors
• CRO Performance: Organizational Factors
• CRO Performance: Staff Characteristics
• CRO Performance: Timelines Management
• Customer Loyalty
• Segment Selection Rubrics and CROs to Short List

4. Service Provider Service Quality Profiles

5. All Study Data