CRO Quality Benchmarking – Preclinical Service Providers

Report Overview

ISR knows that selecting a preclinical CRO is not easy. Does the provider have the necessary therapeutic expertise? Will the project be completed on time and within budget?  Without prior experience with a provider, purchasers of CRO services are often forced to rely on incomplete or biased assessments of CRO performance passed on through word of mouth from peers within the industry.

In this Benchmarking report, ISR provides the data necessary to answer these questions – and many more – with confidence. 101 decision-makers have weighed in with their Preclinical CRO selection criteria and outsourcing behaviors.  They have provided feedback on 446 recent service encounters across 42 Preclinical CROs.  18 providers have received detailed service quality profiles.

How you can use this report:

For Sponsors:

• Make a more informed purchase of Preclinical services by understanding which service providers best fit your company’s needs and negotiate from a position backed by data
• Broaden your Preclinical CRO evaluation list by accessing peer-based service quality ratings across critical attributes
• Pinpoint potential delivery concerns early in a CRO relationship or evaluation in order to develop proactive strategies to address potential gaps

For Preclinical Service Providers:

• Uncover your own — and competitor — delivery strengths and weaknesses
• Design messaging to tout your company’s strengths
• Compete more effectively by understanding buyers’ selection criteria and outsourcing trends

Report Contents:

1. Outsourcing Behaviors, Attitudes, Beliefs, and Intentions

• Preclinical Leaders
• Proposal Volume
• Service Provider Usage
• Service Provider Preference
• Service Provider Cost Experience and Perceptions

2. Service Provider Selection Drivers

• Most Important Service Provider Attributes
• Service Provider Attributes Gaining Importance

3. Service Provider Performance and Scorecards Across Attributes

• Staff Characteristics Ratings
• Operational Excellence Ratings
• Organizational and Finance Ratings
• Performance Summary by Category
• Service Provider Loyalty

4. Service Provider Service Quality Profiles

5. All Study Data