Contract Manufacturer Quality Benchmarking (2014)

Report Overview

In this report, ISR provides pharmaceutical companies and contract manufacturing organizations a comprehensive analysis of current outsourcing practices and trends and quantifies CMOs’ service quality across a series of performance attributes. In this Consumer Reports-style analysis ISR gathered data on 321 service encounters from 68 respondents, all of whom were required to pass several screening criteria in order to participate.

How you can use this report:

Manufacturers

• Make a more educated purchase of CMO services by understanding which CMOs best fit your company’s needs
• Broaden your CMO evaluation list by accessing peer-based service performance across common attributes
• Stay on top of industry trends including outsourcing models, use of preferred providers, geographic activities, and outsourcing propensity across various processes

CMOs

• Improve marketing and proposal content by understanding key attributes manufacturing decision-makers are using to drive CMO selection
• Uncover your own — and competitor — delivery strengths and weaknesses
• Design messaging that can effectively portray your company’s strengths and understand the strengths and weaknesses of your competition

Report Contents:

1. Introduction
2. Methodology
3. Respondent Demographics and Qualifications
4. Outsourcing Philosophies and Practices
5. CMO Perceptions and Interactions
6. CMO Selection Drivers
7. CMO Performance and Scorecards across Attributes
8. CMO Loyalty
9. Company Service Quality Profiles
10. Study data