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CRO Quality Benchmarking – Phase IV Service Providers (5th edition)
$4,900.00 – $9,800.00
Licensing Options
- SINGLE-USER LICENSE
A Single-User License allows access to an individual user.
- ENTERPRISE-WIDE LICENSE
An Enterprise-Wide License allows access to all employees and sites within an organization.
Report Overview
Industry Standard Research’s (ISR) “CRO Quality Benchmarking – Phase IV Service Providers (5th edition)” report provides pharmaceutical sponsors and clinical service providers an independent and comprehensive analysis of CRO service quality to assist with the outsourcing of Phase IV clinical trial activities.
This year, ISR’s Phase IV report includes data from 208 unique service evaluations across 27 Phase IV service providers.
What you will learn:
- Performance of 27 Phase IV CROs, 7 of which received in-depth profiles, measured across 26 critical dimensions of service quality
- How sponsors make their clinical outsourcing decisions, including which service attributes drive selection
- Study sponsors’ satisfaction, willingness to recommend, and likelihood to use again for the 27 included Phase IV CROs
How you can use this report:
For study sponsors, this report offers insight into CRO service quality and empowers you to make more informed late phase outsourcing decisions by providing evaluation and selection tools that will lead to better service experiences.
For clinical service providers, this report offers insight into your service quality and your competitors’ quality that will allow you to compete more effectively, deliver higher quality services, and better understand the needs of your customers.
Report Contents:
1. Outsourcing Behaviors, Attitudes, Beliefs, and Intentions
- Phase IV Leaders
- Proposal Volume
- Service Provider Usage
- Service Provider Cost Perceptions
2. Service Provider Selection Drivers
- Most Important Service Provider Attributes
- Service Provider Attributes Gaining Importance
3. Service Provider Performance and Scorecards across Attributes
- “Staff Characteristics” Ratings
- “Operational Excellence” Ratings
- “Organizational and Financial” Ratings
4. Satisfaction, Customer Loyalty, and the Expectations and Performance Index (EPI™)
5. Service Provider Service Quality Profiles
6. Study Data
