CRO Quality Benchmarking – Phase II/III Service Providers (5th edition)


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In its 5th year, ISR’s “2013 CRO Quality Benchmarking – Phase II/III Service Providers” report continues to provide pharmaceutical sponsors and clinical service providers with a unique resource to evaluate and select CROs.

This year’s report includes over 470 service evaluations for 29 CROs. Each evaluation includes an analysis of 26 characteristics associated with service quality.



  • Performance of 29 Phase II/III CROs, measured across 26 critical dimensions of service quality
  • How sponsors make their clinical outsourcing decisions, including which service attributes drive selection
  • Attitudes, beliefs, and intentions for future outsourcing
  • For buyers of clinical research service, this report offers insight into CRO service quality and empowers you to make smarter clinical outsourcing decisions by providing evaluation and selection tools.
  • For clinical service providers, this critical report offers insight into your service quality, your competitors’ quality, buyers’ needs, CRO selection criteria, paths to differentiation, and clinical outsourcing trends and forecasts.
  1. Phase II/III Outsourcing Behaviors, including: Growth of clinical outsourcing, anticipated future outsourcing activities, etc.
  2. Sponsors’ Attitudes, Beliefs, and Intentions about Service Providers, including: Perceived leaders, proposal volume, service provider usage, cost experiences, future usage preference, and service provider performance and scorecards across attributes
  3. Service Provider Performance and Scorecards across Attributes
  4. Segment Selection Rubrics and CROs to Short List
  5. Summary Outcome Measures: Service Variability and Customer Loyalty
  6. Company Service Quality Profiles

ISR understands that you’re looking for confidence in your market research. With ISR, you’ll consistently receive

  • Focused Domain Expertise — We’ve operated in pharmaceuticals for over 15 years and because it’s our sole focus, our domain expertise brings value to the work that “generalist” researchers can’t deliver.
  • Genuine Research Expertise — Our market research experience has developed over 20 years in many dynamic industries.  We capture appropriate sample sizes, given the research objectives, and we use appropriately sophisticated statistics to uncover everything that’s real and to give you confidence in your decisions. Read our Six Questions to Ask About Your Market Research to learn more about why our industry expertise sets us apart.
  • Transparency — If you’re like many, you’ve been disappointed more than once by research providers who fail to live up to their promises, providing you with their “professional judgment” in place of sound data; and suspect contacts instead of real decision-makers. We deliver the beliefs, attitudes, and intentions of people who matter – and we’ll prove it by showing you the titles of your respondents.

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