CRO Quality Benchmarking – Phase I Service Providers (5th Edition)

Report Overview

In its 5th year, ISR’s “CRO Quality Benchmarking” series provides the pharmaceutical industry with a unique resource to evaluate and select CROs, while offering clinical service providers valuable insight into their service quality, their competitors’ service quality, and their customers’ outsourcing behaviors.

This year, ISR’s 2013 Phase I benchmarking report includes data from 360 unique service evaluations across 22 Phase I service providers.

What you will learn:

CRO Service Quality Ratings: ISR surveys CROs’ past customers to compile hundreds of quantitative service quality ratings across 22 clinical service providers.

Phase Specific Outsourcing Behaviors and Trends: Decision-makers from hundreds of global pharmaceutical and biotech companies provide insight into their clinical outsourcing practices and strategies.

How you can use this report:

For study sponsors, these reports offer insight into CRO service quality and empower you to make more informed clinical outsourcing decisions, select smarter, build stronger relationships, and have better service experiences.

For clinical service providers, these critical reports allow your organization to deliver higher quality services, compete more effectively, and better meet the needs of your customers.

Report Contents:

1. Outsourcing Behaviors, Attitudes, Beliefs, and Intentions

• Phase I Leaders
• Proposal Volume
• Service Provider Usage
• Service Provider Cost Perceptions

2. Service Provider Selection Drivers

• Most Important Service Provider Attributes
• Service Provider Attributes Gaining Importance

3. Service Provider Performance and Scorecards across Attributes

• “Staff Characteristics” Ratings
• “Operational Excellence” Ratings
• “Organizational and Financial” Ratings

4. Satisfaction, Customer Loyalty, and the Expectations and Performance Index (EPI™)

5. Service Provider Service Quality Profiles

6. Study Data