CRO Quality Benchmarking Report (3rd edition)

Report Overview

This is a substantial study based on interviews with 150 pharmaceutical and biotechnology company representatives. Respondents graded 25 small, mid-size, and large CROs across 20 important capabilities that affect provider selection and delivery quality. The report contains 320 pages, including over 300 charts and graphs and in-depth analyses not previously available to the industry.

This study – designed, executed, and analyzed by research professionals from the drug development industry – is a “Consumer Reports”-style guide to buying and delivering quality product development services.

What you will learn:

• Delivery quality for 25 prominent CROs across 20 dimensions of service
• Which CROs deliver consistent service and which are highly variable
• Customer satisfaction and loyalty profiles for each service provider
• What drives sponsors’ selection of CROs for Phase I-IV studies
• Service Provider Leaders by Phase
• Service Providers Proposal Activity by Phase
• Preferred Service Providers by Phase
• Sponsors’ predictions for outsourcing volume, by phase, in the coming 12 months

Report Contents:

1. Service Provider Use: Provides perspective on the market’s relative use of each of the providers discussed in the report.
2. Service Provider Selection: Outlines –by phase –the criteria by which sponsors select their CRO partners.
3. Scorecards & Selection Tools: Provides a summary analysis of providers’ service quality across ISR’s 20 different service quality outcomes. Also includes ISR’s recommendations for certain CROs that sponsors should shortlist, depending on specific service needs.
4. Service Quality Drill-downs: Showcases each provider’s attribute-by-attribute performance across the 20 service quality dimensions, each provider’s service variability and each provider’s customer loyalty profile.