In Q4 2017, ISR surveyed 153 sponsors who outsource biologic drug product manufacturing to gain insight into customer loyalty. CMO loyalty is computed as an index that consists of overall satisfaction, willingness to recommend, and the likelihood of using the contract manufacturer again. The data below show companies with ten or more responses from recent users and an industry average derive from all CMOs included in the research; their loyalty component scores are aggregated, averaged and then weighted based on the number of customer interactions. To learn more, follow the link to the Biologic Drug Product Contract Manufacturer Quality Benchmarking report preview.

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